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Frequently Asked Questions

• The cost of packing and delivery is FREE in the UK. This includes IOM, Northern Ireland and BFPO addresses.
• The expected delivery date is the estimated day of delivery to you.
• We send all orders via Royal Mail, and may use first class, standard parcel service, recorded delivery or guaranteed next day delivery as appropriate.
• We aim to deliver all orders within the times set out above, however, please do not contact us regarding the delivery status of your order until the following times have elapsed:
    Free: 14 days
    Signed for: 7 days
    Special: 3 days.
  
• Reasonable allowance should be made for orders made over the weekend and at public holidays.
• Please allow up to 30 days for delivery in exceptional circumstances.
• Where recorded or guaranteed next day delivery is used, the delivery must be signed for.
• We may send your order in multiple packages.
• If delivery is attempted and no-one is in you will be notified that your package is being held for collection by Royal Mail. Please pay careful attention to the information that Royal Mail provides on the information card in respect of collection times, re delivery options, etc.
• If you fail to collect the package within the stated time period and the package is returned to us we will, at our discretion hold the package for you up to a maximum of 30 days. Under these circumstances, we will make a charge to cover the postage cost of sending the goods to you again.
• Please also note that PrinterGear does not accept responsibility if Royal Mail fails to notify you of an attempted delivery.
• Guaranteed Next Day Delivery is a service of the Royal Mail only, no guarantee is provided by PrinterGear in relation to orders sent using this method and no compensation will be payable by PrinterGear under any circumstances. We will refund your postage costs only where Royal Mail provide us with a refund under the terms for this service. Where this condition is met, the refund will be credited to your card within 30 days of our receipt of the Royal Mail refund.
• Please note that if any part of the delivery address or post code you provide is wrong you will be liable up to the total cost of your order should the package fail to be delivered or returned to us within 30 days of posting.

In the unlikely event that your item gets delayed or goes missing in the post, refunds or replacements will only be issued once the package is officially classed as lost by Royal Mail. For Saver and Standard Delivery this applies if the item remains undelivered 15 working days after posting. For Next Day Delivery this applies if the item remains undelivered 7 working days after posting.

We welcome orders from BFPO addresses. However the next day service cannot be guaranteed for obvious reasons. simply order as usual.

No. You are free to use the consumable of your choice. Our products can be mixed with your original consumables without any difference in tone or colour.

The National consumer Councils' Gower report mentions the consumers right to choice and non-proprietary printer refills. Here follows an excerpt:-

Tying and bundling has, for many decades, been a key way in which companies have tried to constrain and limit competition. Tying is regarded by the European Commission as in breach of Article 82 of the EC Treaty (which prohibits the abuse of a dominant position) if:

The NCC contact info:
National Consumer Council
20 Grosvenor Gardens
London
SW1W 0DH
United Kingdom

http://www.ncc.org.uk

Economy of scale and highly automated systems keep our overheads to a minimum. We sell high volumes of consumables and supply many schools, universities and government agencies. This gives us a purchasing advantage that we pass on to you. All items we supply are 100% compatible with your machine. We are based on a 2 acre site and we specialise in only selling consumables.

You have the right to cancel your order at any time up to 30 days after the day following the delivery of the goods. Return instructions are provided on the invoice / packing slip that is shipped with your order.

Your right to cancel is on the basis that we will be able to re-sell the goods to another customer as new when you return them to us; so please do not use the goods or open any sealed packaging. Opened or used products will not be accepted.

If you have any questions about the goods or need help on deciding whether or not to keep them, please contact us for more information.

If the products have already been posted to you, you must return the products to us at the time of cancellation and we will credit your credit or debit card with the price of the products within 30 days beginning with the day on which notice of cancellation was given. You should return products to:

Product Returns
PrinterGear
Freepost NATE 1540
Bedford
MK44 3AX

You must enclose a copy of the original invoice. When returning goods we recommend that you use recorded delivery, or obtain a proof of posting from the Post Office.

If you do not return the goods within 7 days of your cancellation, we will make an administrative charge of £30 in respect of the cost of recovering the goods.

If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have rescinded your request to cancel and accepted the goods. You will be charged for your order at the price originally agreed as per our Terms and Conditions. Any administrative charges incurred shall be added to the total price of the order.

Please use the original packaging to return a Product. Where this is not suitable, please use packaging of an equivalent quality. Failure to do so may result in damage to the product which you will be liable for.

You must notify us of any shortage, damage or defect in the Product within 7 days of delivery or you will have been deemed to accept the Product. If the Product is found to be faulty or defective, then we will offer you either a replacement or a full refund where appropriate.

None of the above affects your statutory rights.

What is the meaning of life?

This is a difficult question and beyond the scope of this FAQ.

SUPER DISCOUNT DEALS

No matter what ink cartridge supply you require, our products will offer discount prices and savings over expensive new Canon, Epson, Lexmark, Dell, HP, Hewlett Packard, Brother and Samsung ink supplies

Tel: 0870 855 4198  Email us  Fax: 01480 212812

PrinterGear recognises that ASTM, Apple, Brother, Canon, Dell, Epson, HP, Lexmark and Samsung are registered trademarks of their respective owners.
All names and logos are used for easier identification of a customers own product for compatibility clarity only. PrinterGear is not part of nor affiliated to any of the trademark owners. Images are for reference only.
All products are either compatible or remanufactured unless otherwise stated

© 2006 PrinterGear.co.uk